Refund Policy for 369 Pyramid Inc.
At 369 Pyramid Inc, we value your satisfaction with your purchase. If you are not completely satisfied with your order, we're here to help. Please review our refund policy below for more information on the terms and conditions of refunds:
1. Eligibility for Returns
- You are eligible for a refund if your request meets the following criteria:
- You must submit a return request within 20 days of receiving the product.
- The product must be in its original condition, unopened, unused, and in its original packaging.
- The product must be accompanied by the original proof of purchase.
2. Non-Eligible Items for Refunds
The following items are not eligible for refunds unless they arrive damaged or defective:
- Personalized or customized products.
- Gift cards or downloadable software.
- Intimate or sanitary products, for hygiene reasons.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at atyourservice@369pyramidinc.com within the 20 days of receiving the product.
- Provide your order number and details/reason about the product you want to return.
- Our team will review your request and provide you with further instructions.
4. Refund Approval
- Once your request is approved, we will provide instructions for returning the product. Prepaid return label OR return address would be provided based on the scenario.
- You are responsible for return shipping costs unless the product arrived damaged or defective.
- We recommend using a trackable shipping service to ensure the safe return of the product.
- Refunds will be processed upon the receipt and inspection of the returned product.
5. Refund Method
- Refunds will be issued using the same payment method used while making an original purchase.
- It may take a few business days for the refund to reflect in your account, depending on your payment provider.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 30 days of receiving the product. We will arrange for a replacement or refund, and there will be no return shipping costs for damaged or defective items.
7. Changes to the Refund Policy
369PyramidInc reserves the right to make changes to this refund policy at any time. Any changes will be updated on this page with the "Last updated" date.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at atyourservice@369pyramidinc.com .